A Day in The Life of a Spa DirectorBusiness
Where else do you have the chance to explore every corner of your creative, leadership and business talents… to make such a difference in the lives of people you touch, while at the same time living the good life inside the thriving health, wellness and beauty phenomenon? Well, that question is very simple. You become a Spa Director.
As I think back to my days in other management positions, I marvel at how the Spa Director position has evolved. I’ve always believed and continue to see proof that the Spa Director’s job description is one of the most demanding positions out there. With this demanding position, we sometimes find ourselves in the predicament of needing more support, more guidance and more training in order to perform to set standards. Like any management position, a successful Spa Director develops with education and experience, that addresses both their life and business skills. As a Spa Director, you will need to explore many industry resources to fulfill the demands that the job puts on you.
A Spa Director’s job description comes in all shapes and sizes. A Spa Director is expected to be responsible for financial budgets and outcomes, for growing new business opportunities, developing the market, overseeing employee relations, customer service and planning.
Here at Planet Beach, a Spa Director is expected to manage the day-to-day operations. This would include maintaining payroll, develop accurate inventory control and monitoring, create ongoing in-house promotions and activities to stimulate sales, staff and members, maintain fresh, effective programs to consistently retain and grow our member base, ensure member needs are being met, implement ongoing skills training to ensure customer service standards are being upheld, develop and monitor spa consultant job descriptions and goals, perform staff evaluations, demonstrate an exceptional level of professionalism for the staff to emulate, create a motivating environment, hold regular monthly staff meetings, ensure equipment is maintained in good working order and implement a clearly established opening and closing procedure. For any Spa Director at Planet Beach, preparation is key!
We as Spa Director’s, make sure our spas are ready for our members. Their comfort and satisfaction are very important to the overall success of the spa. Having our members thanking us for making a difference in their lives, for me, is extremely rewarding. Seeing the happiness and comfort myself and my staff provided to them, makes all the hard work worth it. We have the BEST members! And our members are the true highlight of my day.
Despite the long hours worked, staffing issues and the overall daily stresses, I happen to believe, my job as a Spa Director at Planet Beach, is one of the most rewarding, exciting, mind expanding, life enhancing journey’s possible! My passion is the driving force behind the success and growth of my spa and my staff. I absolutely love what I do! I stand behind the Planet Beach Brand, and I could not imagine myself with any other company. I am excited to see what opportunities are in store for myself, my staff and the spa in the future.
“Choose a job you love, and you’ll never work a day in your life.”
Written By: Melissa Ferguson, Spa Director at Planet Beach- Elmwood, LA